An Exciting And Challenging Experience

Frequently Asked Questions

HOW AWESOME IS IT?

Very, but don’t take our word for it, check it out yourself

CAN I BUY A GIFT VOUCHER / CERTIFICATE?

Of course! These are electronic vouchers and are valid for two years from the date of purchase. They can be used in any of our rooms.

You can also purchase hard copy gift certificates on location.

HOW MUCH DOES IT COST?
The cost for our public games, which run Friday night and all day Saturday/Sunday is $29.00 per player.
DO YOU HAVE CORPORATE OR PRIVATE PACKAGES?

Yes! Our corporate and private packages include access to all rooms, complimentary beverages, and game hosts. Please contact us for more information and prices. 

All private events are offered year-round outside of our regular business hours.  Please email info@crackthecodeescaperoom.com for more information.

WHAT ARE YOUR HOURS?

Friday: 5:30 PM – 9:00 PM

Saturday: 11:00 AM – 9:00 PM

Sunday: 11:00 AM – 8:00 PM

 

Monday – Thursday by appointment only.

Email info@crackthecodeescaperoom.com to make arrangements.

Many requests can be accommodated even on short notice.

PRIVATE EVENTS

Our rooms are available year-round for private events such as team building, birthday parties, etc. outside of regular business hours. Email beth@crackthecodeescaperoom.com for more information.

ARE TICKETS REFUNDABLE?

No. Tickets are non-refundable upon purchase. You can, however, reschedule your appointment if needed with at least 24-hour advance notice. This is a live event. No Refunds!

MAY I PURCHASE A TICKET FOR SOMEONE ELSE?
Of course! Please enter the appropriate player’s name in the booking information before checking out.
WHAT ARE THE AGE REQUIREMENTS?

10-15 years old with adult supervision

IS THIS SCARY?

No. Some of our rooms are a little on the creepy side for atmosphere’s sake.

BATHROOM BREAK?

Press the Exit button to exit and your host will let you back in when you’re done but keep in mind the clock does not stop.

CODE NOT WORKING?

If it’s not working, try it on something else. Or maybe it doesn’t go to anything at all – it’s called a challenge for a reason!

ARE CELL PHONES ALLOWED IN THE ROOM?

No, we are sorry we don’t want people taking pictures and ruining the fun for others.  Please leave your phones, or we have a secure place to lock them up and you can have them back after the game.

HOW LONG DOES THIS TAKE?

Participants have 60 minutes to solve all the clues and puzzles within the room. PLEASE ARRIVE 15 MINUTES BEFORE your scheduled playtime.

HOW DOES THE TICKETING WORK?

Tickets are purchased online through our reservations page. Online bookings are made securely through Bookeo and require Credit or Debit Card information at the time of purchase.